Frequently Asked Questions
Everything you need to know about shopping with MIDI Store
What payment methods do you accept?
We accept a wide range of secure payment options including credit/debit cards (Visa, Mastercard), Mada, Apple Pay, and cash on delivery for selected regions.
How long does shipping take?
Standard shipping typically takes 3 to 5 business days within major cities. For remote areas, please allow up to 7-10 business days for your delivery to arrive.
What is your return and exchange policy?
You can return or exchange any product within 7 days of delivery, provided the item is in its original packaging, unused, and includes all tags and labels.
How can I track my order?
Once your order is shipped, you will receive an SMS and an email containing a tracking number and a link to the courier's website to monitor your shipment's progress.
Do you offer international shipping?
Currently, MIDI Store focuses on providing the best service within the local region. Please check our shipping page for any updates regarding international availability.
Are the products at MIDI Store authentic?
Yes, we guarantee that all products sold on MIDI Store are 100% authentic and sourced directly from official distributors or manufacturers.